Privacy Policy

1. Data controller

The controller of your personal data is Acoustique Système, SARL, SIREN 351 709 704, Zac de Jailly, 4 rue des Fondeurs, 57535 Marange-Silvange, France. You can contact us at acoustiquesysteme@free.fr or by phone on +33 3 87 33 27 36.

2. What data we collect and why

We collect data only when you contact us:

• Contact form: your name, email address, optional phone number, your message, and the product you are asking about if you used a product page. We use it to answer your request, give you a quote or arrange a listening session. Legal basis: your request and, where relevant, steps taken before entering a contract (GDPR art. 6(1)(b)), and our legitimate interest in answering enquiries (art. 6(1)(f)).
• Email or phone: the details you share when you write or call us, used for the same purpose.
• Orders: if you buy from us, the data needed to process the order, deliver it, issue the invoice and handle warranty claims (art. 6(1)(b)) and to meet our accounting and tax obligations (art. 6(1)(c)).

This website does not use analytics, advertising or tracking tools, and we do not sell your data. We do not use it for automated decision making. We do not send marketing emails unless you ask us to.

3. Who receives your data

Only Acoustique Système. We use service providers that are necessary to run the website and our mail, as well as carriers where an order has to be delivered. They process data only on our instructions or as needed to provide their service. Where a provider is located outside the European Economic Area, appropriate safeguards are put in place.

4. How long we keep it

• Enquiries that do not lead to an order: up to 3 years after our last contact with you.
• Customer and order records: for the duration of the contract and the legal limitation periods, and invoices and accounting records for 10 years as required by French law.

5. Your rights

Under the GDPR you have the right to access your data, to have it corrected or erased, to restrict or object to its processing, and to receive it in a portable format. You can withdraw any consent at any time, without affecting earlier processing. To exercise your rights, write to acoustiquesysteme@free.fr. We may ask you to confirm your identity.

If you think we have not handled your data properly, you can lodge a complaint with the French data protection authority, the CNIL (Commission Nationale de l'Informatique et des Libertés), at www.cnil.fr, or with the authority in your own EU country.

6. Cookies

This site uses only essential cookies and local storage. See our Cookie Policy.

7. Changes

We may update this policy, for example if we add new tools to the website. The latest version is always on this page.