Returns & Withdrawal

Right of withdrawal

If you are a consumer and bought at a distance (through this website, by email or by phone), you have the right to withdraw from the contract without giving any reason within 14 days. The period starts on the day you (or a third party you designate, other than the carrier) receive the goods. For an order with several products delivered separately, it starts when you receive the last one.

How to withdraw

1. Tell us of your decision to withdraw before the 14 days expire, by email at acoustiquesysteme@free.fr, by phone on +33 3 87 33 27 36, or by letter to Acoustique Système, Zac de Jailly, 4 rue des Fondeurs, 57535 Marange-Silvange, France. Please state your name, your order and the product. You can use any clear statement. No form is required.
2. Send the goods back to Acoustique Système, Zac de Jailly, 4 rue des Fondeurs, 57535 Marange-Silvange, France, without undue delay and no later than 14 days after telling us of your decision.
3. Return the goods complete, in their original, intact packaging, with all accessories, manuals and documentation. We cannot take back incomplete, poorly packed, damaged or soiled goods.

Costs of return

You bear the direct cost of returning the goods, including appropriate insurance. Please use a traceable, insured service, as you remain responsible for the goods until we receive them.

Refund

We refund all payments received, including the standard delivery costs, no later than 14 days after we are informed of your decision to withdraw. We may wait until we have received the goods back or you have shown proof that you sent them, whichever is earlier. We refund using the same payment method as you used for the order, unless you agree otherwise. Where goods have lost value because of handling beyond what is necessary to establish their nature, characteristics and functioning, the refund may be reduced accordingly.

Exceptions

The right of withdrawal does not apply, among other cases, to goods made to your specifications or clearly personalised, to sealed audio or video recordings or software that have been unsealed after delivery, or to a service fully performed before the end of the withdrawal period with your prior agreement. Purchases made in person at the salon are not distance sales and are not covered by this right.

Defective or non-conforming goods

The right of withdrawal is separate from your legal guarantees. If a product is faulty or does not match your order, see Warranty and tell us as soon as possible. We will exchange a product that does not match your order.