Warranty

Your equipment is covered by the legal guarantees, plus the manufacturer's warranty where the brand provides one.

Legal guarantee of conformity

As a consumer, you are protected by the legal guarantee of conformity for goods in France (Consumer Code, articles L.217-3 and following). It lasts two years from delivery. For second-hand goods, the duration may be reduced by agreement to not less than one year. A defect that appears within 24 months (12 months for second-hand goods) is presumed to have existed at delivery, unless we prove otherwise. You can ask for the product to be repaired or replaced and, if that is not possible or is not done within the legal deadlines, for a price reduction or termination of the contract. This guarantee is free of charge.

Guarantee against hidden defects

Independently of the above, the seller is liable for hidden defects that make the product unfit for its use (Civil Code, articles 1641 and following). The buyer must prove the defect and bring any action within two years of discovering it. Where the defect is proven, the buyer can keep the product and receive part of the price back, or return it for a full refund. Attempts at amicable settlement do not stop this period running.

Manufacturer's warranty

Most brands also give their own warranty, whose duration and terms depend on the brand and the product. Where it applies, the manufacturer's warranty is in addition to the legal guarantees, which it does not replace. Ask us for the warranty details of the product you are interested in.

Our contractual guarantee

Our products are covered by at least one year of guarantee, starting on the invoice date, for private use in accordance with the product's intended purpose. It covers parts and labour. Projector lamps are covered for 90 days. Exclusions include damage from external causes, accessories, modification of the product, non-approved repairs, wrong connection or power supply problems, and shipping and packaging costs. The full conditions are in section 11 of our Terms & Conditions of Sale.

How to make a claim

  1. Contact us at acoustiquesysteme@free.fr or on +33 3 87 33 27 36 and describe the problem.
  2. Follow the instructions we give you for the return or repair.
  3. Include your invoice. Return the equipment in its original packaging, or equivalent protective packaging, to Acoustique Système, Zac de Jailly, 4 rue des Fondeurs, 57535 Marange-Silvange, France, or to the approved service station we indicate.

Please note that some approved service stations may take a significant time, for which we cannot be held responsible.