Shipping & Delivery

Delivery

Products are delivered to the address you give when you order. If you would like help with installation or set-up at your home, tell us when you enquire and we will let you know what is possible.

Delivery in France and Europe

Most deliveries are made by carrier. We deliver in France, including the overseas territories, and elsewhere in Europe. Delivery costs depend on the weight of the goods and their destination, and we tell you the exact cost before you confirm your order.

Delivery times

For products in stock, our usual processing and delivery time for metropolitan France is about 72 hours from receipt of the order. Other products depend on availability with our suppliers and we will tell you the expected date. If there is an unusual delay, we will email you.

Insurance

Shipments are insured by us.

When your parcel arrives

• Check that the reference matches your order.
• Check the contents and the condition of the packaging.
• If in doubt, refuse the parcel. Take your time to check before you sign the delivery note, even if the courier is in a hurry.
• If you accept the goods with reservations, write precise reservations on the delivery note (condition of the packaging and damaged areas), and confirm them to the carrier by registered letter with acknowledgement of receipt within three days, with a copy to Acoustique Système, Zac de Jailly, 4 rue des Fondeurs, 57535 Marange-Silvange, France.

Please also keep all packaging until you are sure you are happy with the product, as we will need it for any return. See Returns & Withdrawal.

For a delivery quote, contact us or call +33 3 87 33 27 36.