Terms & Conditions of Sale

These terms govern sales of products presented on this website. They are based on our conditions of sale and have been updated to current French and EU consumer law.

1. Seller and scope

The seller is Acoustique Système, SARL with a share capital of €15,245, SIREN 351 709 704, VAT no. FR 81 351 709 704, Zac de Jailly, 4 rue des Fondeurs, 57535 Marange-Silvange, France. Email: acoustiquesysteme@free.fr. Phone: +33 3 87 33 27 36.

These terms apply to sales of the products shown on this website. They apply to the exclusion of any other conditions, including those that apply to purchases made in person at the salon. By placing an order you confirm that you have read and accepted them in full.

2. Prices

Prices are in euros, including all taxes, and exclude handling and delivery costs, which are communicated to you before you confirm your order. Prices are not displayed on this website: they are given in our quotation. We may change our prices at any time, but products are invoiced at the price in force when the order is registered, subject to availability.

3. Ordering

You can send an enquiry or an order through the contact form on this website, by email at acoustiquesysteme@free.fr or by phone. The sale is concluded when we have confirmed your order and the price in writing. Data kept by us serves as proof of the transactions made between us and our customers.

4. Availability

Our offers are valid while stocks last. For products that we do not hold in stock, offers are subject to availability with our suppliers. If a product turns out to be unavailable after you have ordered it, we will inform you by email and you may ask for the order to be cancelled or exchanged for another product. Any sum paid will be refunded if you cancel.

5. Delivery

Products are delivered to the delivery address you gave when ordering. We deliver in France (metropolitan and overseas) and elsewhere in Europe. Delivery costs depend on the weight and destination of the goods and are communicated before you confirm your order. Our usual processing and delivery time for metropolitan France is about 72 hours from receipt of the order, subject to availability. If there is an unusual delay, we will email you. Where the delivery date is not met, your statutory rights apply. See Shipping & Delivery.

Parcels are insured by us. Risk of loss or damage passes to you when you or a third party you designate take physical possession of the goods. On receipt, please:

  • check that the reference matches your order;
  • check the contents;
  • check the condition of the packaging.

If in doubt, refuse the parcel. Take the time to check before signing the delivery note, even if the courier is in a hurry. If you accept the goods with reservations, state precise and detailed reservations on the delivery note (condition of the packaging and the damaged areas) and confirm them to the carrier within three days of delivery by registered letter with acknowledgement of receipt, with a copy to Acoustique Système, Zac de Jailly, 4 rue des Fondeurs, 57535 Marange-Silvange, France.

6. Payment

Payment methods are confirmed when we accept your order. Our usual methods are bank cheque for amounts below €500 and bank transfer for larger amounts. For cash-on-delivery shipments, a 30% deposit is requested when you order. Other methods may be agreed with you in writing.

7. Retention of title

In accordance with French law, goods remain the property of Acoustique Système until the price has been paid in full. The buyer accepts this clause from the first commercial relationship, without the need to restate it at each delivery.

8. Right of withdrawal (distance sales)

If you are a consumer and have bought from us at a distance (for example through this website, by email or by phone), you have the right to withdraw from the contract without giving a reason within 14 days of receiving the goods. Conditions, exceptions and the procedure are set out on the Returns & Withdrawal page. Goods returned must be complete, in their original, intact packaging with all accessories, manuals and documentation. We may reduce the refund if the goods have lost value because of handling beyond what is necessary to establish their nature, characteristics and functioning. Returns are made to Acoustique Système, Zac de Jailly, 4 rue des Fondeurs, 57535 Marange-Silvange, France.

9. Non-conforming products

If a product does not match your order, tell us by email or phone as soon as possible and we will exchange it. This is in addition to your statutory rights described in section 10.

10. Legal guarantees

Legal guarantee of conformity. As a consumer, you benefit from the legal guarantee of conformity under the French Consumer Code (articles L.217-3 and following). It lasts two years from delivery of the goods. For second-hand goods, the duration may be reduced by agreement to not less than one year. A defect that appears during the first 24 months (12 months for second-hand goods) is presumed to have existed at the time of delivery, unless we prove otherwise. You can ask for the product to be repaired or replaced and, if that is not possible or not done within the legal deadlines, for a price reduction or termination of the contract.

Guarantee against hidden defects. Independently of the legal guarantee of conformity, the seller is liable for hidden defects of the goods sold under articles 1641 and following of the Civil Code. The buyer must prove the defect and bring any court action within two years of discovering it (article 1648 of the Civil Code). Where a hidden defect is proven, the buyer may choose between keeping the product and receiving a refund of part of the price, or returning it and receiving a full refund.

The legal guarantees owed by the seller do not exclude the legal guarantees owed by the manufacturer. See also our Warranty page.

11. Contractual guarantee

Our products are covered by at least one year of contractual guarantee, in addition to the legal guarantees, which it does not replace or reduce. The guarantee starts on the date of the invoice. Where it applies, it covers repair free of charge (parts and labour) or, if repair is recognised as impossible by the manufacturer, replacement or refund. Projector lamps are guaranteed for 90 days only. The contractual guarantee does not cover, among other things:

  • damage, breakdowns or defects caused by external factors;
  • faults relating to accessories;
  • faults resulting from modification of the original construction or characteristics of the product;
  • faults affecting parts that do not conform to the manufacturer's recommendations;
  • repair by anyone other than the seller or an approved repairer;
  • quotation costs, with or without repair, and costs resulting from faults that are not found;
  • temporary or makeshift repairs and the consequences of aggravation of the damage;
  • transport and modification costs after a manufacturer's recall;
  • damage caused by corrosion, wrong connection or a power supply problem;
  • shipping and packaging costs, and small supplies.

The guarantee applies on condition that the product is used for private purposes and in accordance with its intended use. To claim under the guarantee, contact us, follow the instructions we give you, apply the return conditions given in the offer, and include the invoice with the return. For a repair under guarantee, the defective product should be returned in its original packaging or equivalent protective packaging to Acoustique Système, Zac de Jailly, 4 rue des Fondeurs, 57535 Marange-Silvange, France, or to an approved service station. Costs and risks of return shipping are borne by the buyer unless the law provides otherwise. We cannot be held responsible for long turnaround times at manufacturers' approved service stations, and no on-site call-out can be requested for adjustment or repair.

12. Liability

The products offered comply with the legislation in force in France and/or with CE marking. It is up to you to check with your local authorities whether you may import or use the products you intend to order if you are outside France. Photographs and texts illustrating the products are not contractual. Our liability cannot be engaged for non-performance of the contract in the event of stock shortage, product unavailability or force majeure, including strikes of postal and transport services, floods, fire or storms. Nothing in these terms limits liability that cannot be excluded or limited by law, including for death or personal injury or for fraud, or your rights as a consumer.

13. Intellectual property

All texts, comments, illustrations and images on this website are protected by copyright and intellectual property laws worldwide. Any total or partial reproduction of the catalogue is prohibited without our prior written consent.

14. Personal data

We use the personal data you give us only to process your request or order and to answer you, and we do not disclose it to third parties except where necessary to perform the order (for example, delivery). Further information on your rights is in our Privacy Policy.

15. Customer service

For any question, you can reach our customer service at acoustiquesysteme@free.fr or by phone on +33 3 87 33 27 36.

16. Disputes and mediation

These terms are governed by French law. In case of a dispute, please contact us first so that we can try to find an amicable solution. As a consumer, you have the right to use a consumer mediator free of charge to resolve a dispute with us. The name and contact details of the consumer mediator are provided on request. Consumers may also bring proceedings before the courts competent under the mandatory rules of consumer law, including the courts of their place of residence where those rules so provide.